Quality Assurance

Client satisfaction is essential to Metropolitan Security Group therefore staff selection and training of staff coupled with quality management procedures and OH & S procedures are a main priority for our company.

Metropolitan Security Group strives to maintain a high level of professionalism amongst its personnel. During our selection process we identify the strengths, specialties and qualifications of each applicant. We are then able to assign specific personnel to the jobs where their experience and training provides the best service to the customer.

Our staff have a clear understanding of work practices and have training provided in the following areas:
  • Hazard Identification
  • Risk Assessment and Risk Control
  • Safe Work Practices
  • Reporting Procedures
  • Communication Procedures

All staff undergo company induction and training and relevant site specific inductions. Metropolitan Security Group will maintain a consistently high level of service through ongoing development of written procedures including reporting procedures to provide our clients with outstanding service excellence.